FAQ - HANGZHOU E-DECK

1. What is the material being used for your products?

Mild steel Q235, Q195
2. How is the goods being packed?

Plastic banding + Stretch film wrapped, palletized for easy loading and unloading with standard forklift truck or pallet jack.
3. What is the payment terms I can get?

TT or L/C at sight, DP etc.
4. What kind of finish do you provide for your goods?

(A.) Electro galvanized/Zinc plated: the zinc serves as a sacrificial anode( indoor storage)

(B.) Hot dip galanized: it forms a coating of corrosion-resistant zinc(indoor/outdoor and cold storage)

(C.) Powder coating: a type of coating that is applied as a free-flowing, dry powder(indoor/outdoor storage)
5. What is the loading capacity?

In general, we have light duty(100~300kg) model,medium duty(400~800kg) model and heavy duty(1000~1700kg) model available for your choice.
6. Which product can be used in cold storage?

Mobile rack,wire container and roll cage are all widely used in cold storage.
7. I like your design, but couldn‘t find the right model from the products list, is custom size available?

Yes, we do custom products and projects.

8. I would like to have my own design products and qty is not that big, is it ok?

Yes, we can go with your custom design, no matter small or big qty, however, pls understand the cost will be different.
9. I don'thave drawing or picture available for th custom products, could you design it for me?

Yes, we can make the best suitable design for you but do need to know the details,such as a) dimension b) loading capacity c)stackability d)operation environment.
10. What is the minimum quantity I can order?

1×20’GP – qty is variable depend on the size
11. What is your average production lead time?

2-3 weeks against formal order and deposit.
12. Do I get any guarantee from your company?

3~10 years warranty in case that A) Proper handling during operation, correctly forklift handling while stacking/unstacking B) Overloading is prohibited C) Environment request indoor, dry and not humid circumstance, do not contact with any corrosive chemical material (for zn plated and powder coated proucts, no limitation for hot dip galvanized)

FAQs